Privacy Policy

Privacy Policy – TerraHeat

Last updated: Octomber 14, 2025

TerraHeat (“we”, “our”, “us”) operates this online store and website, including all related content, features, tools, products and services (collectively, the “Services”), in order to provide our customers with a trusted and high-quality shopping experience.
This Privacy Policy explains how we collect, use, share and protect your personal information when you visit or interact with our website, make a purchase, or communicate with us.

By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information depending on how you interact with our Services and as permitted by applicable laws:

  • Contact details – such as your name, billing address, shipping address, phone number, and email address.

  • Financial information – such as credit or debit card details, payment method and transaction identifiers.

  • Account information – such as your username, password, and preferences if you create an account.

  • Transaction information – such as the items you view, place in your cart, purchase, return, or exchange.

  • Communications with us – including information shared when contacting customer support or via email.

  • Device and usage information – such as your IP address, browser type, device ID, operating system, and browsing activity on our website.

Personal Information Sources

We may collect information:

  • Directly from you – when you place an order, create an account, or communicate with us.

  • Automatically through your device – via cookies, web beacons, and analytics tools.

  • From service providers and business partners – who help us operate our website, process payments, or deliver orders.

How We Use Your Personal Information

We may use your personal data to:

  • Provide, maintain, and improve our Services, including order fulfillment, payments, and delivery.

  • Customize your experience, remember your preferences, and recommend relevant products.

  • Communicate with you, including order confirmations, support responses, or product updates.

  • Send marketing and promotional messages, when permitted by law (you can unsubscribe at any time).

  • Ensure security and prevent fraud, including monitoring for suspicious activity.

  • Comply with legal obligations, respond to government or law enforcement requests, and enforce our policies.

How We Share Personal Information

We may share personal data only when necessary and in compliance with applicable privacy laws:

  • With Shopify, which hosts and powers our online store. Shopify processes personal information to support and operate our platform.

  • With service providers, such as payment processors, logistics and analytics companies, or marketing partners that act on our behalf.

  • With business partners, when collaborating on promotions or brand partnerships.

  • For legal reasons, if required by law or to protect our rights and users’ safety.

  • In business transfers, such as a merger or acquisition of TerraHeat assets.

We never sell personal information for monetary gain.

Relationship with Shopify

Our Services are hosted on Shopify, which collects and processes certain personal data as part of its platform operations.
For details on how Shopify manages and protects user data, you can review the Shopify Privacy Policy.

Depending on your region, Shopify may process and transfer your personal information internationally to provide a seamless and secure experience.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience.

  • Analyze website traffic and performance.

  • Remember user preferences (e.g., language, cart items).
    You may control or delete cookies through your browser settings.

For more information, please visit our Cookies Policy (if available).

Children’s Data

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from minors.
If you believe your child has provided us with personal data, please contact us at terraheatforyou@gmail.com, and we will promptly delete it.

Data Security and Retention

We use commercially reasonable measures to protect your personal information.
However, please note that no online transmission or storage method is completely secure.
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access – Request a copy of the information we hold about you.

  • Correction – Ask us to update or fix inaccurate details.

  • Deletion – Request deletion of your personal data.

  • Opt-out – Withdraw consent for marketing or targeted advertising.

  • Data portability – Receive your data in a structured, machine-readable format.

Residents of the UK and European Economic Area (EEA) also have the right to:

  • Object to processing of their data under certain conditions.

  • Withdraw consent where processing relies on consent as the legal basis.

To exercise your rights, contact us at terraheatforyou@gmail.com.

International Transfers

We may store or process personal data outside your home country, including in the United States, Canada, and the United Kingdom.
When transferring data internationally, we ensure it is protected under appropriate safeguards in compliance with GDPR and UK GDPR requirements.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.
Any updates will be posted on this page with the revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
📧 terraheatforyou@gmail.com